Are you thinking about starting an ecommerce business? The good news is that worldwide ecommerce sales are expected to grow to $4 trillion by 2020. In 2016, in the US alone, ecommerce retailers made $322.17 billion in sales revenue. There are many more benefits of ecommerce. In this article, you’ll learn ecommerce advantages and disadvantages so that you can decide for yourself if this is the right business type for you. These advantages of online business will help you stay excited and motivated throughout your entrepreneurial journey.
- 20 Ecommerce Advantages and Disadvantages
- What are the advantages of ecommerce?
- Ecommerce Advantage #1: Low Financial Cost
- Advantages of Ecommerce #2: 24/7 Potential Income
- Ecommerce Advantage #3: Sell Internationally
- Advantages of Ecommerce #4: Easy to Showcase Bestsellers
- Ecommerce Advantage #5: Personalized Online Experience
- Ecommerce Advantage #6: Affordable employees
- Ecommerce Advantage #7: Easier to Encourage Impulse Buy
- Ecommerce Advantage #8: Easy to Retarget or Remarket to Customer
- Ecommerce Advantage #9: Customers Get a Less Invasive Experience
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- Ecommerce Advantage #10: Gain Access to Customer Data Easily
- Ecommerce Advantage #11: Able to Process a High Number of Orders
- Ecommerce Advantage #12: Can Scale Business Quickly
- Ecommerce Advantage # 13: Can Grow Business Organically with Content
- Ecommerce Disadvantage #1: No One Can Buy During a Site Crash
- Ecommerce Disadvantages #2: Customers Can’t Try Before They Buy
- Ecommerce Disadvantage #3: Ecommerce Is Highly Competitive
- Ecommerce Disadvantages #4: Customers Can Be Impatient
- Ecommerce Disadvantage #5: You Need To Ship Your Products
- Ecommerce Disadvantages #6: Physical Retail is Still More Popular Despite Decline
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20 Ecommerce Advantages and Disadvantages
This article dives into the ecommerce advantages and disadvantages. By the end of this article, you’ll know if the benefits of ecommerce outweigh the disadvantages.
What are the advantages of ecommerce?
In this section, you’ll learn what are the advantages of ecommerce. From the low financial cost to passive income, there are a lot of great reasons to start an online store. These benefits of ecommerce will help you determine if starting an online store is right for you.
Ecommerce Advantage #1: Low Financial Cost
One of the ecommerce benefits is that it has a lower startup cost. Physical retail stores have to pay up to thousands of dollars to rent one of their store locations. Also, they have several upfront costs such as store signs, store design, buying inventory, sales equipment, and more. Physical retail stores also have to pay staff to work and run each location. They may also need to hire security staff depending on the product value in the store.
However, ecommerce stores only pay $3192 a year on Shopify at most for virtual ‘rent’ which also includes an easy to use ecommerce platform, hosting, free Shopify themes, great apps like Oberlo, and a few other great perks. Depending on what type of ecommerce business you run, you may only need to hire employees when you grow to a certain level. If you choose to dropship, you won’t need to buy bulk inventory saving you a lot of money. Your store logo is often more affordable than a store sign. Your business expenses are generally much lower in ecommerce. This is one of the most attractive ecommerce benefits for new entrepreneurs looking to keep their costs low.
Advantages of Ecommerce #2: 24/7 Potential Income
One of the advantages of ecommerce is that online stores are always open for business. With your Facebook ads, you can attract someone at 11 p.m. or 4 a.m.. Most physical location stores are open between 9 a.m. to 9 p.m. By being available at all hours, you can attract people who would normally pick up a product in stores, if the store were open. You can also attract those who may have odd work schedules or who don’t have time to shop in-person. For a customer to order at night, you don’t need to have employees working the night shift to ensure all orders get processed. You’ll never need to hire a security guard.
Ecommerce Advantage #3: Sell Internationally
Next on the list of ecommerce benefits is that a new brand can sell to customers around the world easily. You have the ability to discover your audience whether they’re in the U.K., South America, or neighboring countries. If you choose to dropship from AliExpress, many products offer affordable ePacket shipping or free shipping. This allows you to price and ship your products competitively to a worldwide audience.
Advantages of Ecommerce #4: Easy to Showcase Bestsellers
Ecommerce benefits like being able to easily display best-sellers makes it easier to show off products to customers. While you can design a brick and mortar store to sway people to buy certain products, it’s easier for a customer to find the best-sellers in an online store. The reason why you want customers to buy your best-sellers is because they’re proven. Other customers have already bought them and are happy with their purchase. If you want to showcase new products to customers you can include them in your upsell, email marketing or retargeting ads.
Ecommerce Advantage #5: Personalized Online Experience
Website personalization, one of the online business advantages, can enhance the online shopping experience. Or segment email lists based on purchases made, location or even how much money a customer spent. You can also retarget a customer who visited your store showing them an ad for a product they added to their cart and forgot about. If your online business has a login feature, you can have a welcome message appear such as ‘Welcome back (name).’ Product bundles can help the customer buy more for a better price increasing average order value. You can also personalize upsells based on what the customer has looked at or what you think they might like based on their purchase behavior.
Ecommerce Advantage #6: Affordable employees
One of the benefits of ecommerce is that hiring employees is affordable. You can choose to outsource work to virtual assistants in countries where the cost of living is much lower. You’ll need fewer employees in an ecommerce business than a retail location. A huge advantage of ecommerce is you don’t need to hire employees at launch. You can start and run an ecommerce business all by yourself.
Ecommerce Advantage #7: Easier to Encourage Impulse Buy
Another one of the ecommerce benefits is that getting your customers to become impulse buyers is possible. If you have an attractive product photography, one with vibrant color or human emotion, you can create ads that drive impulse buys. You can also execute a range of scarcity tactics such as countdown timers or showcasing limited quantities.
Ecommerce Advantage #8: Easy to Retarget or Remarket to Customer
It’s easy to create retargeting ads to retarget customers in your area when running an online business making it one of the most profitable ecommerce benefits. You can create a Facebook pixel. You can use the Shoelace Shopify app to retarget your browsers who visit your store but don’t buy. In ecommerce, you can retarget people who add to cart but don’t abandon and don’t buy or who visit a blog post and never buy. You can collect email addresses easily with an effective pop-up or lead magnet and continue marketing to your customers after you’ve made the sale.
Ecommerce Advantage #9: Customers Get a Less Invasive Experience
Some people dread walking into a brick and mortar store as they’re forced to interact with the store’s employees. Whether learning about a sales promotion or being asked questions throughout the shopping experience, some may prefer online shopping as it can be a little less invasive making it one of the best benefits of ecommerce. If a customer wants to contact the store owner, they can click on a live chat feature, email or send a Facebook message.
Ecommerce Advantage #10: Gain Access to Customer Data Easily
One of the best ecommerce advantages is that you can easily gain access to data analysis about your customer. Most people feel uncomfortable giving away email addresses or postal codes to physical retailers. In ecommerce, you can get your customer’s name, mailing address, e-mail address, and phone number. That means you have at least three different ways to communicate and build a relationship with them. You can even have them fill out marketing surveys, share their birth date with you, and more. If you ask them to create an account, you can obtain even more information from them to better serve them.
Ecommerce Advantage #11: Able to Process a High Number of Orders
If you choose to dropship, you can process a high number of orders with ease. As your business continues to grow, you might choose to hire employees to help with order processing. In retail stores, long line ups can deter people from shopping. With ecommerce, there’s no waiting time. A customer can place orders on his or her own schedule with no delays allowing you to accept a high number of orders.
Ecommerce Advantage #12: Can Scale Business Quickly
One of the benefits of ecommerce is that it’s easy to scale the business quickly. You can increase your ad budget when ads are performing well without having to worry too much about keeping up with the demand, especially if you dropship. With brick and mortar stores, if your store needs to grow in space to accommodate new products or add more cashiers. You’ll need to find a bigger space, renovate and wait for your lease to end. This delays your ability to scale. If you create informational products, you run into a challenge again as it takes time to write ebooks, courses, and more. With dropshipping, you can add new products to your store without having to worry about shipping products or holding inventory allowing you to grow quickly.
Ecommerce Advantage # 13: Can Grow Business Organically with Content
With ecommerce, you can grow organic traffic and sales with ecommerce blogging. From making videos to writing blog content, you’ll be able to optimize your store to drive traffic and sales without having to spend more money. A brick and mortar retailer would need to market to their customers to encourage visits or ensure they’re located in a high traffic area to get more shoppers. With ecommerce, you’ll be able to not only get traffic organically through content creation, you’ll be able to monetize those customers with retargeting ads.
Ecommerce Disadvantage #1: No One Can Buy During a Site Crash
The worst of the ecommerce disadvantages is that no one can buy from your store if your site crashes. That’s why it’s important to ensure your website is hosted on the right platform. For example, if you’re paying the minimum hosting fee and get a surge in traffic from a high converting ad or a television shout-out like Shark Tank, your site will likely crash. Fortunately, Shopify offers free hosting in their monthly fee allowing you to have one of the best servers on the market. In recent memory, there was only one time where sites were down. However, ecommerce stores weren’t the only affected. Twitter, Spotify, Soundcloud, and more were affected by the crash. The issue was resolved the same day. Yet, site crashes on Shopify are so rare that it’s likely not to cause problems in your business.
Ecommerce Disadvantages #2: Customers Can’t Try Before They Buy
While this is currently a problem for many retailers, this won’t be a long-term problem. With augmented reality, more stores are starting to add AR elements to their store to allow customers to try products on. Augmented reality ecommerce companies like Holition and Augment, offer solutions for businesses to create a more interactive experience with your customers. If you own a cosmetics store, you can check out Sephora’s Virtual Artist app for an example of a beauty retailer with an augmented reality experience.
Ecommerce Disadvantage #3: Ecommerce Is Highly Competitive
Finding the right niche is another one of the worst ecommerce disadvantages. The reality is the best niches are often the most competitive that’s why people are drawn to them. The more competitive a niche is, the more expensive ads for that niche are. There are a couple of ways around this. First, you can go after a different audience than your competitors. If all your customers are getting competitors through Facebook ads, you might try ranking organically with SEO optimization. If all your competitors are using Pinterest, you might try Instagram marketing as Instagram is also a very visual platform. Second, if your ads are expensive, you can send traffic to blog posts and retarget your customers who visit them to create lower cost ads.
Ecommerce Disadvantages #4: Customers Can Be Impatient
If a customer has a question in store a salesperson is on the floor ready to answer them. However, of the ecommerce disadvantages is that most businesses delay responding to customer inquiries. The reality is most customers expect a response from a business within the hour on social media. If you delay in responding to their message, they can become angry and shop somewhere else instead. You need to be online 24/7. You can hire customer service representatives who are trained to make your customers happy via Upwork.
Ecommerce Disadvantage #5: You Need To Ship Your Products
Customers consider shipping times to be one of the worst ecommerce disadvantages. When a customer shops in person she can take the product home right away. But, with online shopping, most customers receive their products in a week or more. While Amazon offers same day shipping, it wasn’t a profitable model until they created Amazon Prime. It only became profitable because they have tens of millions of Prime members. The solution is to be transparent with your customer. Let them know when they can expect packages when they place an order.
Ecommerce Disadvantages #6: Physical Retail is Still More Popular Despite Decline
Even though one of the benefits of ecommerce is that it’s growing, physical retail still owns most of the market share. In 2014, the retail industry had accumulated over $22 trillion. Yet, ecommerce had only made $1.3 trillion worldwide. Having an online business in the early stages allows you to become a leader in your niche. Yet, most money made is in physical retail stores making it an ecommerce disadvantage. Hence, why Amazon, despite being the biggest online store, is now creating in-person stores. But, keep in mind that $1.3 trillion in sales isn’t a small number. There’s still a lot of potential that online retailers can cash in on. And this number keeps growing.
Want to learn more?
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These are a few of the ecommerce advantages and disadvantages you need to consider while running an online store. Do you have any other questions about ecommerce? Let us know in the comments section!