By: Susan Payton August 24, 2017 Topic: Customer Service

When you operate an ecommerce store, you should expect a certain amount of returns. Therefore, it’s wise to factor return and refund costs into your budget. Typically between 0.10-0.30% of your sales (products only; not services or digital items) will result in chargebacks, often in the form of a...

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By: Andrew Roach April 20, 2017 Topic: Customer Service

If you’re selling clothes online then you’ll need to make sure that your customers understand the sizing of your products– this is critical when you’re trying to run a successful ecommerce business. When your customers receive products which are the incorrect size you’ll need to deal with refunds, returns,...

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