20Apr
By: Andrew Roach April 20, 2017 Topic: Customer Service

If you’re selling clothes online then you’ll need to make sure that your customers understand the sizing of your products– this is critical when you’re trying to run a successful ecommerce business. When your customers receive products which are the incorrect size you’ll need to deal with refunds, returns,...

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06Apr
By: Susan Payton April 06, 2017 Topic: Customer Service

When you run an ecommerce store, you should expect a certain amount of returns. Therefore, it’s wise to factor returns into your budget. Typically about .10-.30% of your sales (products only; not services or digital items) will result in chargebacks, often in the form of a PayPal chargeback. Some...

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