Social Media Engagement: 9 Ways to Amplify Your Audience Connection

Article by Nicole Martins Ferreira 27 Mar, 2024

Social media engagement can be a tough nut to crack, largely due to the ever-changing algorithms and constant shifts in platform preferences.

But in times where people are more likely to interact with you on Instagram and TikTok than elsewhere, knowing how to engage them in dialogue is crucial.

Let’s take a closer look at what social media engagement is and how you can improve it to drive greater awareness of your business.

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Social media engagement measures how much people interact with your content across different social media platforms. It comprises a broad range of actions, including:

Direct messages (DMs)
Likes and comments
Mentions
Click-throughs
Saves
Shares, reposts, and retweets

These social media engagement metrics indicate the level of interest and involvement your audience has with your content. Tracking them offers insights into what resonates with your followers so you can adjust your content strategy to encourage greater interaction.

It’s hard to put a value on social media engagement considering it doesn’t directly contribute to sales. But those with high engagement rates know it’s the stepping stone to greater brand visibility and conversions. High social media engagement does the following:

Increases your reach. When your posts get a lot of interaction, social media algorithms show them to more people. This means your content reaches more potential customers without extra effort.
Strengthens your online presence. Keeping your engagement rates high helps you stay visible and memorable online. This constant presence keeps you on people’s minds, making them more likely to think of you when they’re ready to buy.
Gets you closer to sales. While likes and shares don’t directly sell products, they do get potential buyers more interested. The more people interact with your posts, the more others see them. This means you’re creating more chances for people to notice your brand.
Boosts your overall visibility. Social media channels promote content that gets a lot of interaction. Whether it’s Instagram or TikTok, posts with the most likes, shares, and comments get featured more prominently. This exposure increases your chances of gaining new followers and potential customers.

Calculating your social media engagement rate requires considering all forms of interaction with your content, including likes, comments, shares, saves, direct messages, and mentions.

First, sum up all these interactions for a specific post. Then, divide the total by the number of impressions the post received. Multiply the result by 100 to convert it into a percentage:

Engagement Rate = (Total Impressions / Total Interactions) × 100

Alternatively, you can calculate the engagement rate based on your total follower count. This is useful for understanding how engaged your followers are with your content:

Engagement Rate = (Total Followers / Total Interactions) × 100

If your post is primarily reaching your followers, this calculation gives a more accurate reflection of engagement.

You can use specialized software like Semrush Social Media Toolkit to automate the calculation of your engagement rate. These tools can provide detailed insights and save you time by calculating rates and trends over time.

1. Set a clear engagement goal

To boost social media engagement, start by setting a clear goal. For example, you might want to see a 40% increase in the number of DMs you receive from followers in the next two months. Achieve this by posting content that fosters conversation and connection, such as interactive polls or behind-the-scenes stories.

Track the number of DMs you receive each week to measure your progress toward your engagement goals. If the number starts to drop, consider adjusting your social media engagement strategy to increase audience interaction.

2. Know your audience

Understanding your target audience is key to maximizing your social media efforts.

Consider which demographic your products or services appeal to the most. For example, if you sell sustainable fashion items, millennials and Gen Z are likely to be your main audience.

Focus on platforms where these demographics are most likely to engage with businesses. In this case, TikTok and Instagram are likely to be great fits for your engagement campaign.

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3. Create shareable content

With a plethora of content on social media sites, people have become picky about what they choose to engage with and share.

Think about how you can create content that taps into the interests, needs, and emotions of your audience.

You might explore interactive content like polls or quizzes, lean into storytelling that highlights real-life experiences, or create visually compelling infographics that distill complex information into digestible pieces.

Experiment with different types of content and then double down on what your audience enjoys based on their engagement and feedback.

4. Participate in conversations

Boosting social media engagement also requires your active participation in conversations.

Try responding to every comment or message from your audience, whether they’re offering praise or expressing concerns. Use social media monitoring tools to track where conversations are happening and jump in with your opinion or insight.

Pro tip: Create a “response bank” of customizable, pre-drafted replies for common questions or feedback. This saves time while ensuring you maintain a personal touch in your interactions.

5. Use hashtags

Hashtags have evolved from their X (formerly known as Twitter) origins to become a staple across various platforms like Facebook, Instagram, and LinkedIn.

People use them to discover new topics, join conversations, and connect with influencers.

So, consider using hashtags strategically to boost visibility and engagement on your social media accounts.

For example, if you’re promoting a flash sale on your ecommerce site, hashtags like #FlashSaleFriday, #OnlineShoppingDeals, and #DiscountCode can help your posts reach a wider audience.

6. Post at the best time

The best time to post depends on the social media platform in question.

On Instagram, the ideal time to post for engagement is between 7 a.m. and 9 a.m. on weekdays. For TikTok, the best time to post is from 10 a.m. to 11 a.m. mid-week.

Familiarize yourself with the best posting times on each platform you have a presence on, so you can schedule your content when it’s most likely to catch your audience’s attention.

7. Run contests and giveaways

Another way to boost social media engagement is by running contests and giveaways.

Create a campaign that invites your audience to take part in activities like sharing your posts or tagging friends. Encourage participation by offering enticing rewards that align with their interests.

You can use tools like Rafflecopter to manage these campaigns efficiently. Such tools can also help in tracking engagement and growing your social media presence.

8. Use emojis

According to OPUSFidelis, using emoticons can increase social media engagement.

Each emoticon increases engagement by a different amount. A smiley face can boost interaction by 25%, whereas a grimacing emoticon can increase engagement by 138%.

Those who use emoticons in their social media posts tend to see an increase in likes, comments, and shares.

9. Curate from others

Curating content from others can be a boon for your social media strategy. It keeps your feed active and engaging without the constant need to create new posts.

See who’s making waves in your industry or niche. Share their insights, articles, or videos, adding your take or why it’s relevant to your audience.

You can also tap into trending topics or events that resonate with your audience. By sharing and commenting on these timely discussions, you bring additional relevance and immediacy to your social media presence.

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As more and more brands vie for attention on social media, engagement continues to be a crucial measure of success.

Employ the tips above to define your social media engagement strategy and stay ahead.

With the right approach and tools, you’ll be able to elevate your engagement to new heights.

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