29Dec
By: Nicole Martins Ferreira December 29, 2016

You know customers love it, but should you offer free shipping? In this article, I’ll detail when you should offer it and when you shouldn’t. I’ll also provide suggestions on things you should consider before you offer free shipping, some interesting shipping stats, and more.

When should you offer free shipping

You’ve calculated the costs and can afford to
To answer the ultimate question ‘should you offer free shipping,’ you’ll be required to do some math. With AliExpress, you can search products based on whether or not they offer free shipping. However, the standard free shipping often takes months to reach a customer which is bad for customer service.

Sometimes, the supplier offers ePacket which may not be free but has a low cost. If the product is affordable, you can tack on the ePacket price and offer free shipping to your customers. In the image below ePacket costs $2.20 and the item costs $2.58/piece. You could charge $24.99 for this top which would give you enough room to spend money on advertising, pay for the cost of goods and make a profit while at an affordable price for the customer.

Can you afford Shipping costs?

Before using Oberlo, I used another dropshipper where the cost of shipping was higher than the cost of goods but not sustainable. For example, the goods cost roughly $8 and international shipping cost $16. This brings the total cost of goods to $24. Then when you add in the cost to acquire a customer via ads the cost is even higher. However, the market value of a standard mug, the product I was trying to sell, is nowhere near that price. Many buy mugs from Walmart or the dollar store for under $5. It wasn’t sustainable or profitable to offer free shipping in this situation.

When free ePacket shipping is offered by supplier
If the supplier offers free ePacket shipping, you should offer free shipping to your customers. It’s unethical to charge for shipping when you’re not paying for shipping costs. If ePacket shipping costs are low and allow you to make a profit, you should offer free shipping to your customers as it would be affordable enough to include shipping in the product cost.

ePacket Free Delivery

Many AliExpress products offer free ePacket. You can choose to only add products to your store with this delivery method. Keep in mind that ePacket is only for a select number of countries. Typically, when ePacket is free it’s for the United States with low shipping costs available for other countries like Canada, Australia, the UK and more.

Your competitors offer it
If other brands in your niche are offering free shipping, you should offer it to stay competitive. However, even if they don’t offer free shipping, you might be able to have a competitive edge over competitors if you do.

According to AdWeek, 81% of shoppers research before buying a product. They’ll also browse three stores before making that purchase. Don’t make the mistake of thinking that you don’t have any competitors, because potential customers can easily find them. Remember: everyone has access to Google.

Customers may be willing to pay more for your product if you offer free shipping and a competitor doesn’t but has a slightly lower product cost. Surprise fees can also increase abandoned carts.

Browse several ecommerce websites in your niche. If most of them offer free shipping, you’re going to have to do it too.

should you offer free shippingFree Shipping at Dynamite

Let’s look at these two popular Canadian fashion brands. The two brands share a similar audience and their products are within the same price range. Both offer conditional free shipping. Suzy Shier offers free shipping on orders over $100 but offers a free blanket for online purchases. Dynamite offers free shipping on all orders over $50.

While free gifts are always nice, the offer presented doesn’t appeal to everyone. Most people shopping for apparel would be interested in buying earrings or shoes but a blanket can be a bit of a stretch. Take into the account that the blanket is worth $25, the cost of free shipping is still higher at Suzy Shier than at Dynamite. Someone wanting to buy a gift for a friend would likely shop at Dynamite to buy a gift rather than Suzy Shier to avoid the shipping costs.

 

You want to increase your number of orders
Offering free shipping betters your odds of building a bigger customer base and having a higher volume of orders. With conditional shipping, you may be more likely to have a higher average order value (AOV). However, you can also increase your AOV with free shipping by having upsells or ‘free gift with purchase of two’ offers.

When you offer free shipping, your product and price need to be exactly what the customer is looking for to make the purchase. If your product seems attractive to a customer and it’s at a fair price, you’ll be more likely to get a sale.

When dropshipping with AliExpress, you can also benefit from increased profits. Since many of the goods are low cost and shipping is either free or low cost as well, you’re in an advantageous position to generate a higher revenue and profit than if you were dropshipping from an American company.

You’ve adjusted product costs to accommodate free shipping
If you need to pay for ePacket shipping, you can easily include the shipping cost into your product cost to avoid affecting your margins. By incorporating the shipping cost into your product cost, you’ll still be able to generate a profit, while paying AliExpress’ costs, paying for advertising costs and any other associated fees.

With AliExpress, you can easily bundle the prices (cost of goods + shipping fees) without giving the customer sticker shock. Sticker shock is essentially when a customer is shocked by a high price or a drastically increased price.

When shouldn’t you offer free shipping

You’re trying to increase AOV so you need to set a threshold
You shouldn’t offer free shipping when your focus is on increasing the average order value (AOV) in your ecommerce store. For example, if the products you sell are very affordable for customers, you might want to encourage people to buy more products so you can have a higher profit.

You’ll still give customers free shipping but there’s a catch. The customer must spend a certain amount of money before they can access free shipping. You’ll need to experiment to see what works best for your store. However, common thresholds include $25, $35, $50 and $100.

Increasing AOV

Keep in mind that you should also test to see if you make more profit with one of the conditional free shipping offers or with free shipping on all products.

When you have low product margins
If you’re dropshipping with AliExpress, you shouldn’t have a problem with low product margins unless you’re charging too little for products.

However, if you’re dropshipping with an American dropshipping company, you may run into the issue where your margins aren’t sustainable. In this case, offering free shipping to your customers can put your business in debt. Even if you were to increase your product prices to be able to offer free shipping, customers may find your product cost too high and not buy altogether.

Many print-on-demand dropshipping businesses make it nearly impossible for a store to offer free shipping to their customer. Store owners would need to offer a conditional free shipping but the cost of goods may already be too high for a customer.

Low Product Margins

You want to use it as a promotional tool
You shouldn’t offer free shipping to your customers if you plan on using it as a promotional tool. For example, if you offer free shipping year round you can’t tell customers ‘free shipping this weekend only’ to lure them in.

Another case where you might use free shipping as a promotional tool is if you have a loyalty rewards program where only loyal customers get free shipping. Amazon does this with Amazon Prime allowing customers to get free same day shipping if they sign up for their membership.

When customers get used to getting free shipping year round they need to be lured in to buy products for another reason such as a buy one get one free sale or a steep discount on a product collection.

ASOS Delivery Terms

When the shipping costs are too high
Another time when you shouldn’t offer free shipping is when the shipping costs are too high. Fortunately, with AliExpress, the shipping costs are typically only a couple of dollars, if there’s any cost at all.

However, outside of AliExpress, many entrepreneurs or dropshippers may have high shipping costs that make it impossible to offer free shipping. Sometimes, even offering conditional free shipping is difficult. For example, if a store offers ‘free shipping on orders over $100’ often times it’s due to expensive shipping costs.

High Shipping Costs

Shipping costs are also typically high when they’re delivered in a short timeframe. For example, when products are delivered within 7 days they’re often express which increases the cost. With AliExpress’ ePacket, it takes up to 30 days for a product to arrive which drastically lowers the shipping cost.

If a business were to guarantee shipping within a week, their shipping costs would be too high to sustain the business.

You offer free returns instead
Some store owners may choose to offer free returns instead of free shipping. Free returns would likely cost less than free shipping as the number of returns is always going to be lower than the number of purchases.

However, offering free returns is especially appealing to those who buy apparel and other fashion related items. The biggest disadvantage to buying clothes online is you won’t know how it’ll fit or look on you.

Returns Policy

According to CNBC, offering customers free returns can help boost sales by 357%. The article continues by mentioning that customers are also more likely to spend on a store that offers free returns. So instead of investing in free shipping, some store owners may choose to offer free returns to their customers.

Things to Consider Before You Offer Free Shipping

  • Where are most of your customers located? For example, if you’re using ePacket and most of your customers are in the United States AliExpress is a good match due to affordable shipping and fast delivery times. If you’re using an American dropshipper and most customers are in Europe or Canada shipping costs may be high and delivery may be long.
  • Are you charging enough for your products? You need to run the numbers to ensure your product price is sustainable for your business. If shipping costs aren’t free is your business able to afford them with your profit.
  • Will you still be able to make a profit after all costs are considered? There are several financial factors to take into account when offering free shipping. Does your product price give you the freedom to hire a team, pay business expenses, pay the cost of goods, pay taxes, cover the cost of advertising and free shipping. After all those costs are paid is your business still making money.
  • How will you use free shipping as a marketing tool? Think of your long-term marketing strategy. Do you want to use free shipping year round or during certain times of the year such as holidays and sales. Determine your goals: increasing average order value, increasing number of orders, increasing number of return customers, increasing profit, etc.

Should You Offer Free Shipping – Statistics and Resources

  • According to Red Door, when they offered a free shipping threshold, such as ‘free shipping on orders over $75’ they were able to increase orders by 90%.
  • According to Marketing Land, they found that 9 out of 10 customers were incentivized to do their shopping online when offered free shipping. They also found that about a third of of online shoppers were making purchases weekly.
  • Thanks to ShivarWeb, you can now use this handy Free Shipping & Profit Calculator to help you determine whether or not your store should offer free shipping.
  • According to David Bell, people find a free shipping offer that saves them $6.99 more appealing to them than a product discount of $10 despite saving more money with the latter option.

 

What do top brands do for shipping?

Now that you have some insight on whether or not you should offer free shipping, let’s take a look at what other brands do when it comes to shipping. Do top brands offer free shipping, conditional shipping or paid shipping?

Walmart offers conditional shipping. Customers only qualify for free shipping if they spend $50 or more. They likely do this to increase the average order value since many items on Walmart’s online store are very affordable.

Walmart Shipping Terms


Best Buy offers free shipping for special events. For the holiday season, they offer free shipping on all orders. Since many of the items on their online store are expensive they likely have high margins and can afford to offer free shipping. They may also do this to boost sales during the holiday season and return to paid shipping the rest of the year, using it as a marketing tool.

BestBuy Shipping Terms


ASOS offers conditional free shipping. International customers who spend £22.56 or more can enjoy free shipping. This likely helps reduce shipping costs as shipping internationally usually costs more than shipping within your own country when you carry inventory.

Asos Conditional Shipping Terms


Ralph Lauren offers free shipping when customers use a discount code. Also, they take it up a notch by offering free gift boxes during the holiday season to customers which is a nice little bonus.

Ralph Lauren Shipping Terms


Disney offers promotional free shipping to customers. With a special discount code, customers can occasionally get free shipping on any product. They use it as a marketing tool.

Disney Shipping Terms


How to know whether you should offer free shipping, a free shipping threshold or paid shipping

The best way to answer the question ‘Should you offer free shipping?’ is to test it on your store. Until you look at data from your store’s customers, you won’t really know whether or not to offer free shipping.

Unfortunately, you can’t run a multivariate or A/B split test for shipping on Shopify. However, the easiest way to find out if free shipping or conditional free shipping works best on your store is to try one condition for a couple weeks and compare it to another condition shortly after.

For example, you offer free shipping on all products and run an experiment until you reach 100 customers. Once you hit 100 customers, you can run a second test where you offer free shipping on orders over $35 (or whatever number makes the most sense for your store) and you collect the data from those 100 customers.

Most multivariate or A/B tests can be easily done in Google Analytics but performing this sort of test on Shopify can’t be easily done so a manual test would have to be done.

Should you offer free shipping on your store? Let us know what has worked best for you in the comments below!


  • Marcos Rodriguez

    Since my products are relatively cheap even after mark up I think i am going to do conditional free shipping as to increase AOV. Great article breaks down everything into simple chunks.

  • Iris Reyes

    Hi Nicole, my name is Iris and am building my first online store right now.
    I have a question about pricing items. I am at a loss as to how high I can go and still be fair. Like, I am looking at necklaces/chokers for women. Some are listed as low as .83 cents. It is a beautiful necklace that looks like it should be worth way more. What made me think about that was your example above about the shirts that were 2.34 (?) and you stated that you could charge somewhere in the 20’s, what made you decide on that price? Help

  • ibraheem khan

    Epacket

    So when the customers see that it will take almost a month to get the product will they still buy?

  • addy80

    but facebook started ban if we run add Free+Shipping

  • Nicole

    Hi Iris, I’m definitely not an expert at pricing products. I kind of just play it by ear. I often price products based on physical stores that sell similar types of products. Look up other sites in your niche. What do they typically price their products at. You probably can’t pull off high end designer prices, especially if you paid .83 cents. However, for chokers you can probably price between 19.99 and 27.99 and still get sales, depending on look/price/quality (does it have high order volume and high reviews with photos).

  • Nicole

    Thanks Marcos! I’ve actually been thinking about switching over to conditional free shipping for the same reason too. Also, if you want to increase average order value, download an upsell app. I use free gifts on the Shopify app store. Our AOV increased like crazy because of it.

  • Nicole

    Yup! But for the record, it doesn’t always take a month to get the product. I’ve actually manually checked and some customers get their products within a week and a half depending on supplier. Most people outside the US are not used to same day shipping so waiting a couple of weeks is normal for them.

  • Nicole

    Sometimes people get banned on Facebook for reasons they don’t expect. There’s a lot of misinformation for what Facebook bans. You can contact Facebook directly to find out if you can run Free + Shipping ads. If Facebook confirms that they ban these types of ads, you can offer free + shipping as an upsell or have it on your store without running ads directly to those products.

  • ibraheem khan

    Alrighty

  • I dropshipped a product off Aliexpress and it’s taking FOREVER to get delivered. I haven’t been able to get a tracking update since December 3rd. The customers going to want a refund pretty soon I think, and I don’t blame them. I’ve been using Oberlo with AE since I opened my store as it’s really convenient, but how do you deal with these ridiculous shipping times, plus customer complaints, when dropshipping from China?

  • Nicole

    Are you making sure all of your products are being shipped with ePacket? For my store, I intentionally don’t add products that don’t have epacket shipping. Also, make sure that the sellers ship with ePacket after the fact. If you have to find another supplier for the product, then do that. I find for me in general it was a bit rockier in the first couple of months while we were figuring out who was best to work with. However, now we seldomly run into issues and items get delivered pretty quickly. Some of my customers get their products within a week and a half. The good news is that you can always find a better supplier for the exact same product. Make sure the products you choose have high order volume and high reviews (with pictures) as it’s already been tested by other dropshippers and customers. It’s worked well for me.

  • Shaker

    Hi Nicole,
    Great Article. Couple of questions for you:

    1)How do you deal with shipping when shipping for a product has really
    cheap rates shipping to the states, but that same product from the same store doesn’t have
    epackets for for another country (ex. canada) thus they are charging really high rates for decent
    shipping time frames? Do you just not carry the product? Carry it and if
    someone from Canada orders it just refund them? Or something else?

    2)How long do you quote shipping times to be (since different countries
    have different time frames. And on aliexpress they you have to wait a
    max of 50-60 days before you can talk about it failing to arrive) ? Do you say it’s 15 – 30 to business days and just leave it at that?

    3)Returns: What happens if for example you were selling womens apparel and the customer gets it and at first. it’s great but after a month or so it’s starts showing tears, not through their fault but the quality is bad.

    A month after arrival would aliexpress accept returns or not? How long would you have as a return period in your store from when your customer recieved the product?

    Ex. Product can only be returned for a refund in 30 days after the customer has recieved the product, not after that.

  • GSotelo

    With dropshipping, when the products get delivered to the buyer, do they come with a receipt that shows what was actually paid for the products?

  • Nicole

    You can leave a note with the supplier for every order (I send an automated message) that says I’m dropshipping products and ask the supplier not to leave any flyers or receipts. It’s worked well for me.

  • Nicole

    Hey Shaker,
    Thanks for the feedback.
    1. If certain products don’t have ePacket for countries outside the US, don’t target other countries for ads for that specific product. That’s what I do on my store. I usually do check before I import products if ePacket is available for Canada, Australia, UK. However, a couple of our ads, we only target US because ePacket isn’t available outside of it.
    2. Since most people target US you can have your website stating ‘Shipping to the US takes X days, international orders may take up to x days.’ Most people are used to the US being the main country and they’ll know every other country is international.
    3. In that specific example, I would probably cover the cost myself, refund the customer if it’s passed the AliExpress refund deadline. Do it for your customer’s sake to have a good relationship with them. Also, check the product reviews on AliExpress for that clothing item if there are few or negative reviews it might actually be a bad product. If you get other similar negative reviews, remove the product from your store.
    Keep in mind this is what I would do, however, it’s ultimately your decision.

  • Shaker

    Hi Nicole,

    Thanks for the answer.
    I’m planning to do free shipping initially to see how well it converts.

    1)Makes sense. I won’t target ads to people in countries where that specific product doesn’t ship with epackets.

    But What happens if I target a product at a canadian audience because it has epacket shipping there. They come to my store and love, so they decide to look around. They find a product that doesn’t ship epacket and purchase it. What would you do then?

    2)Regarding shipping time frames I just followed what it said in the starter ebook. 15-30 busines days. Should I leave it at that or think about breaking it into two categories for usa and international?

    3)What countries have you found in your experiance are more likely to have epacket shipping?

    Thanks

  • Nicole

    Hey Shaker,
    1. That’s definitely a possible scenario. In that case I would contact the supplier to see if they can offer ePacket for that order if I pay them extra. If not, I’d just ship it out via standard shipping and let the customer know there might be a delay with one of their items.
    2. It’s up to you. There are several different ways you can present the information.
    3. The ePacket list keeps growing. Some countries include: USA, Australia, UK, Canada, France, Russia, Israel, Saudi Arabia, Ukraine, Norway, Germany, Brazil, Hong Kong, Korea, Singapore, Malaysia, Austria, Belgium, Switzerland, Denmark, Finland, Hungary, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Poland, Portugal, Sweden, Turkey and Mexico.
    Keep in mind which country has ePacket depends on the individual supplier so you’d have to check individually to know if you tend to target certain countries.
    Hope that helps!
    Nicole

  • Shaker

    Hey Nicole,

    Thank you for taking the time to answer my question. These questions have been literally keeping me. This information is really helpful.

    1)In your experience have you found suppliers who were willing to ship epacket to a specific country(if they didn’t originally have an epacket option for that country) if you paid them a little bit more? If so how much do they ask for? Is it a really crazy amount or a more managable amount of money?

    2)Before you choose a supplier do you get in touch with them and ask them questions? If so what type of questions fo you ask to vet them and see if they are good suppliers?

    3)Before choosing a supplier do you ever explictly ask them if they do dropshipping or do you just order from them and just tell them you’re “dropshipping and to not include the invoice”?

    Thanks,
    Shaker

  • Nicole

    Hey Shaker,
    No problem!
    1. I’m not too sure. You’d probably just cover the cost of shipping which shouldn’t be more than a couple of dollars.
    2. I don’t normally contact suppliers before importing their products. I usually look at order volume, reviews, check photo reviews of customers posting the product and make my decision that way. In the case that we have an issue with a supplier, I’ll find another supplier who offers the same product. There’s almost always another supplier selling the same product.
    3. They all do dropshipping. However, I leave a note telling them that I’m dropshipping and not to include marketing materials or invoices for every order.

  • Shaker

    How do you make sure that sellers shipped with epackets after the fact?

  • Shaker

    Hey Nicole,

    1)Now that you’ve been at this for a while do you have any perks that suppliers give you (ie you get cheaper shipping, prices, priority when they get an order from you, etc?)

    2)I’m assuming that january is going to be slow for retail(with people having spent all that money on the holidays). When do people get back to buying stuff? When does retail start to pick up again?

    Thanks,
    Shaker

  • It’s epacket. It’s the first and only order I’ve had since I opened my store over a month ago. I’d hate to have to refund it.

  • Nicole

    Hey Shaker,
    1. We have been offered cheaper prices and the ability to go through them directly. However, it’s more work to dropship via each supplier directly so we decided against that.
    2. Don’t make assumptions. I thought sales would slow down after Christmas and we had one of our highest sale days on Christmas Day. It also depends on your niche. Is your niche seasonal, if so there may be slow periods. However, if people buy your type of products year round the sales will keep coming. We’ve had one really slow day this week but the other days have all been our average. If you present the right offer to the right person at the right time they’ll buy.

  • Nicole

    Wait for the customer to contact you for the refund. In the meantime, contact the supplier to ask for a status update. For one of my first stores, my first sale was a refund. Refunds happen. If you need help with getting more sales to balance it out, let me know.

  • Nicole

    You can view order details and it’ll list it.

  • Thanks for the help and encouragement.

  • Nicole

    No problem. Just don’t give up. The reason why I ended up making money from stores is because when a store was failing I’d pivot. If a niche isn’t working out trying a broader niche. If a supplier isn’t working out, try a different supplier. If print on demand isn’t working try AliExpress. Good luck with your store! And happy new year Tim!

  • Shaker

    Hi Nicole,

    Great point about making assumptions. I try to catch myself but sometimes they just slip through.

    1)Chinese New Years is coming up. I don’t know if you have any experience with it, but what should we expect? (Are they going to close down, or shut down, or will it be business as usual? When do they open? How much longer will the shipping cycles be because of CNY?)

    2)How do you prepare for the slow down so that customers don’t freak out?

    3)Do you mention on your site that you import your products from china?

  • Nicole

    Hey Shaker,
    1-2. I’ll write an article about Chinese New Year to answer your question about that.
    3. I don’t mention that we import from China
    4. I might not mention where the clothes are made in the event that it was made in a neighbouring country and not China as not all suppliers are based in China. However, if a customer contacted to ask where it was made I’d tell them.
    5. I would mention all of the items as having the combination of materials would result in a different feel. For example, most leggings aren’t made of 100% cotton.

  • Shaker

    Hi Nicole,

    Looking forward to reading the peice about cny 🙂

    1. Do you mention that your products are imported at all on the website?
    2. For #5 if you sell clothing or an accessory and aliexpress says that its made of Spandex,Cotton,Polyester, etc. How would you phrase the materials it’s made out of on the product page? Can you give me an example of how you would write it?
    3. Regarding the fact that shipping is longer than usual how do you phrase that on your website? I know you mentioned say “shipping to us takes X days, international is x days” but do you say anything about ‘why’ it’s longer? Or do you just say it takes x days and leave it at that?

    Happy New Year,
    Shaker

  • Nicole

    1. no
    2. Material: Spandex/Cotton/Polyester
    3. you don’t need to say why it’s longer

  • Shaker

    Hi Nicole,

    1) If you have apparels and accessories where they have many product variations do you use the same product description for all the variations (while only changing the color, and size etc)
    Ex. A denim shirt has the description “Long-sleeved shirt in soft washed denim with press-studs down the front and flap chest pockets with a press-stud.”

    — if you had this shirt with two other variation would you use the same product description? Change the description for each? Or just tweak it? (i’ve heard google may penalize for search if there is too much repetition)

    2)What information do you have on your product pages?

    Thanks,
    Shaker

  • Nicole

    Usually if there are product variations there’s only one product page for it.
    I’ll write an article about what to have on a product page for you.

  • Fortis

    Hi addy,
    I don’t think Facebook bans because of Free+Shipping. The ban may be for other reasons which are not obvious until you contact Facebook. e.g running ad on prohibited items or selling branded items without permission. I have run Free+Shipping ads very recently without being banned.

  • Nicole

    Hey Shaker,

    The CNY article is up!

  • What do you mean print on demand? The only reason I’m using AE is because it’s the only dropshipper available through the Oberlo app. They definitely work great together, it’s just the long delivery times that is causing problems. I ended up refunding my customer after my supplier simply told me the product got lost. That’s all she could tell me, and this was a supplier with a good rating on AE. Are there other dropshippers available through Oberlo or is it only AE? Thanks.

  • Nicole

    It was just an example. When I started dropshipping I was doing print on demand but the margins were really slim so I pivoted by using Oberlo and did AliExpress dropshipping. It can be frustrating to have products lost in transit. However, it’s not that common for the most part. My store did 719 orders last month and we had about 15 refunds. Refunds are part of running a store. I think you just got unlucky with it being your first order. Right now, it’s mostly AliExpress suppliers. There are a lot of great suppliers on the platform – I’m really picky about the products I import into my store. I look for really high order volume, really high number of product reviews, has a really visually appealing picture, I even check to see if there are customer picture reviews of the product so I can know what a customer will receive. Try running ads to different products to see what converts best for you. Sometimes the product you almost didn’t even import into your store becomes the best-seller.

  • Demsy

    Hi Nicole, thank u for the knowledge you’ve shared with us.
    I have a question about what u said “If you’re dropshipping with AliExpress, you shouldn’t have a problem with low product margins unless you’re charging too little for products”

    how if someone sell a product similar to mine with very small margin? because in my research i found many popular products in ebay are sold with so small margin ‘n those seller usually from hongkong/ china. should i avoid selling these products?

    Thank u,
    Demsy

  • Samer Sukhni

    what if customer order more than one order of same product(bulk) what i should add for shippping price, and does oberlo import weight of product or i should add weight manually

  • Nicole

    To determine shipping rates you can do the following: Shopify Admin panel > Settings > Shipping > Zones and Rates tab. These rates will apply to all of your products, so you don’t have to add a shipping price to a single product manually. Oberlo doesn’t automatically import product weight.